Privacy Policy

At Crystal Mabati Factory, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or use our services.

1. Information We Collect
We collect personal information to provide and improve our services. The information we may collect includes:

Personal Information: Name, email address, phone number, physical address, and any other details you provide when you contact us or place an order.
Payment Information: Payment details such as MPESA transaction information or credit card details when you make a purchase.
Technical Information: IP address, browser type, operating system, and usage details collected automatically when you visit our website.
Communication Information: Information provided when you contact our customer support or subscribe to our newsletter.

2. How We Use Your Information
We use the information we collect for the following purposes:

To process orders and provide you with our products and services.
To communicate with you regarding your orders, inquiries, and customer service requests.
To improve our website, products, and customer service.
To send you promotional materials and updates (only if you have consented).
To ensure compliance with our terms and conditions and applicable legal obligations.

3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with trusted service providers who help us operate our business (e.g., payment processors and delivery services).
Legal Requirements: If required by law or legal process, we may disclose your information to comply with legal obligations or protect our rights.
Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred as part of the transaction.

4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include data encryption, secure servers, and restricted access to sensitive information. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices
You have the right to:

Access and update your personal information.
Request the deletion of your personal data, subject to our legal obligations.
Withdraw your consent for marketing communications at any time.
Request a copy of the personal data we hold about you.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to collect information about your interactions with our website, such as pages visited and time spent on the site. You can manage your cookie preferences through your browser settings.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy regularly.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Crystal Mabati Factory
2479-00100, Nairobi-City Cabanas, off Mombasa Rd, Nairobi and Enterprise Road, opposite Rd B, Nairobi
Phone: 0708540297 / 0786189975
Email: info@crystalmbatifactory.co.ke

By using our website and services, you consent to the terms of this Privacy Policy.